Privacy statement
It is extremely important for us to protect your personal data.
1. Name and address of the Data Controller
The Data Controller responsible for the processing of your personal data in accordance with the data protection regulations is:VERBUND AG
Am Hof 6a
1010 Vienna
(hereinafter “VERBUND”, “we”, “us”)
The contact details of the data protection officer are as follows:
Email: datenschutz@verbund.com
2. Processing in the context of “website”
2.1. What kind of personal data will we process?
During your visit to our website, we will automatically collect the following personal data:
- Date and time of access to a page of our website
- Data about your device (device ID)
- IP address
- Name and version of your internet browser
- Session ID
For information about the cookies used when you visit our website, please see our Cookies policy in point 4.
2.2. Legal basis and purpose of the data processing
Where the data of your visit to our website are concerned, we justify the processing on the basis of our legitimate interest in accordance with Art. 6(1)(f) GDPR, which consists of giving our website a user-friendly design and protecting our website against attacks. On the basis of your voluntary consent pursuant to Art. 6(1)(a) GDPR in conjunction with Section 165(3) TKG, we process your personal data to create usage statistics and to display personalised advertising. You can revoke your voluntarily given consent at any time.
We process your data relating to the visit to our website for the following purposes:
- in order to make our website and its functions available to you, and to improve and develop this website further;
- in order to be able to compile statistics on the use of our website;
- in order to be able to identify, prevent and investigate attacks on our website;
- in order to show personalised page suggestions.
2.3. Storage duration
We will generally store your data relating to the visit to our website for a period of three months. A longer storage period will apply only to the extent this is required to investigate identified attacks on our website and beyond that only until the end of the relevant limitation periods, statutory retention periods or any legal disputes.2.4. Data recipients
We will not forward personal data collected on the basis of your use of the website to third parties, unless this is required for the fulfilment of our obligations or is mandatory for legal or official reasons.
However, in order to operate and administer the website, we regularly use IT service providers which, in accordance with our orders and instructions, may under certain circumstances also have access to personal data in order to be able to render the commissioned IT services.
We will also transmit your personal data to the following recipients:
- to external third parties to the extent required by our legitimate interest (e.g. auditors, insurance companies in the event of an insured event, legal representatives as the occasion requires, etc.);
- to authorities and other public bodies to the extent required by law (e.g. financial authorities, courts, etc.).
Your data will not be passed to any other third parties for their own purposes without your consent.
3. Processing in the context of “making contact/enquiries”
3.1. What kind of personal data will we process?
When you contact us by email or telephone, we will process the personal data you give us (email, name, telephone number, as well your enquiry or the associated documents) for the purposes of processing your enquiry and respond to you accordingly.These data are provided by you on a voluntary basis; they are neither legally nor contractually prescribed, nor are they required in order to enter into a contract with us. However, if you do not provide these data, VERBUND will not be able to process your enquiry accordingly.
3.2. Legal basis and purpose of the data processing
The legal basis for the processing of the data is our legitimate interest in accordance with Art. 6(1)(f) GDPR, which lies in processing and dealing with your enquiry.3.3. Storage duration
Your data will be stored until your enquiry has been dealt with and beyond that for a period of three months. A longer storage period will apply only to the extent this is required to fully process your concerns and beyond that only until the end of the relevant limitation periods, statutory retention periods or any legal disputes.3.4. Data recipients
In order to process the personal data, we use service providers (e.g. IT service providers) which, in accordance with our orders and instructions, may under certain circumstances also have access to personal data in order to be able to render the commissioned services.
We may also transmit your personal data to the following recipients:
- on the basis of our legitimate interests, to VERBUND Group companies or other third parties involved, for example, in the project or cooperation (e.g. experts, specialists) to the extent required,
- as the occasion requires, also to external third parties such as, for example, legal representatives, insurance companies in the event of an insured event, auditors;
- to authorities and other public bodies to the extent required by law (e.g. financial authorities, courts, etc.).
4. Cookies-Policy
4.1. Cookies and how they work
Cookies and similar web storage technologies, such as scripts, web beacons, tracking URLs, pixels or tags (hereinafter referred to as "cookies") are used on our website. Cookies are small files that are placed on your device (e.g. computer, smartphone or tablet) when you visit our website. Every time you visit our website, cookies and the website "communicate" with each other in order to be able to recognise your end device. This is useful for you as well as for us: the purpose of cookies is to enable our website to function correctly, to expand the website's functionality and to optimise the website's functions. For example, the website can remember certain inputs and settings (e.g. language, font size) over a certain period of time, which means you do not have to perform repeat inputs and settings each time you visit the website.
We use both first-party and third-party cookies. First-party cookies come directly from our website and send information only to us. However, our website can also contain technologies from other providers (third parties), which we integrate into our website for advertising purposes and which may place their own cookies on your end device.
In many instances, cookies identify your end device instead of you as a person. In some cases, however, it is possible to link certain cookies to personal data. Therefore, there are cookies that require your consent before they can be used on your device and cookies that can be used without your consent because they are technically required for us to render our services ("essential cookies"). In the case of essential cookies, the data processing is required for the purpose of data security measures and to prevent abuse, and is therefore based on our legitimate interests pursuant to Art. 6(1)(f) GDPR in conjunction with Section 165 para. 3 TKG. We set other cookies used on our website via the cookie banner, solely on the basis of your prior express consent pursuant to Art. 6(1)(a) GDPR in conjunction with Section 165(3) TKG.
Insofar as the settings you have made or the voluntary consent you have given also include providers who transmit data to countries without an adequacy decision in accordance with Art. 45(3) GDPR and without suitable guarantees in accordance with Art. 46 GDPR (such as the USA in particular), your consent in accordance with Art. 49 GDPR applies to this as well. There is a risk that your data transmitted in this way may be accessed by authorities in these third countries for control and monitoring purposes and that no effective legal remedies are available.
Our website also gives you the possibility to accept the use of cookies by clicking on the "Accept all cookies" button or to allow or reject only certain categories of cookies after clicking on "Settings"; this is done through our cookie banner, which automatically appears the first time you visit our website or when changes are made. If you do not select the checkbox and click on "Confirm selection", no cookie-based services requiring your consent will be loaded. A description of the types of cookies we use can be found below.
4.2. Categories of cookies
On the website, VERBUND uses essential cookies, cookies for statistical purposes or cookies to show you information tailored to your requirements (preferences and marketing cookies). We divide data processing into different categories based on function and purpose. The categories of cookies used in conjunction with the website are described below:
4.3. Storage duration
With regard to the storage duration, a distinction must be made between "session cookies" and "persistent cookies".Session cookies are deleted when you exit the browser. Persistent cookies are stored by us for a few days in most cases. A longer storage duration is applied only if required to ensure that you enjoy easy and optimal use of our website. We also store cookies requiring your consent until you revoke your consent, insofar as this happens before the expiry date of the respective cookie. You can find the precise storage duration under point 4.2.
4.4. Deactivating cookies
You can revoke your consent granted to us at any time with effect for the future by deleting the corresponding cookies and preventing the saving of cookies. You can also decide at your discretion which categories of cookies you would like to allow and can change your cookie settings via the following link in point 1.2. [SB2] You can also conveniently access the cookie settings via the footer under the menu item "Change cookie consent".In addition, you can also make general changes to all cookie settings at any time via your browser. Most browsers accept cookies automatically. The use of certain cookies may also be required to open a website or to save the objection to the use of other cookies. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed or to require your explicit consent before saving a cookie. You can also activate "Block cookies from third parties" separately. As a rule, the Help function in the menu bar of your web browser shows you how to reject new cookies and how to deactivate cookies already received. Learn how by visiting http://www.aboutcookies.org/, for example.
In the following, we have summarised links that provide detailed information on the deactivation of cookies in commonly used browsers.
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome: https://support.google.com/accounts/answer/61416?hl=de
Safari: https://support.apple.com/kb/PH17191?locale=de_AT&viewlocale=de_DE
However, please note that if you deactivate cookies, you may not be able to use all functions of this website to the fullest extent possible. In this case, you may have to manually make a number of settings each time you visit the website and accept that several functions may be impaired.
4.5. Tools
On the basis of the consent, you voluntarily granted (Art. 6(1)(a) GDPR), VERBUND uses different tools via the cookie banner.4.5.1. Google Analytics
VERBUND uses Google Analytics, a web analysis service of Google Ireland Limited (Google Ireland Limited, Google Building Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland) ("Google"). Google Analytics also uses cookies which enable analysis of how you use the website. The information generated by the cookies about your usage of this website will be transmitted to a Google server in the USA and stored there. Please note that Google Analytics has been extended on this website with the code "gat._anonymizeIp();", in order to assure the anonymised collection of IP addresses. The IP address of the users is therefore truncated on the website before it is saved on the Google servers (so-called IP masking). The full IP address will therefore not be transmitted to a server of Google in the USA. Only in exceptional circumstances will the full IP address be transmitted to a server of Google in the USA and truncated there. At the request of VERBUND, Google will use the information to analyse the use of the website, to compile reports on the website activities for the website operator, and to render further services associated with the use of the website and the use of the internet.
You can prevent the installation of cookies, e.g. by making the relevant settings in your browser software (so-called "browser add-on"); however, please note that in this case you may not be able to use all functions of this website to the fullest extent possible.
Furthermore, you can prevent the data generated by the cookie and referring to your use of the website (incl. your previously anonymised IP address) being sent to Google as well as the processing of these data by Google by downloading and installing the browser plugin available via the link provide below. The link is currently at: http://tools.google.com/dlpage/gaoptout?hl=de. You can find more information on the Terms of Use and Privacy Policy of Google at http://www.google.com/analytics/terms/de.html or http://www.google.com/intl/de/analytics/privacyoverview.html.
4.5.2. Google Tag Manager
This website uses Google Tag Manager of Google Ireland Limited (Google Ireland Limited, Google Building Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland). Google Tag Manager is a solution that allows marketers to manage website tags through a single interface. The Tag Manager tool implements the tags and does not collect any personal data. The tool triggers other tags such as Google Analytics or Facebook Pixel and controls when they are triggered. Google Tag Manager itself does not access these data. If a deactivation has been performed at domain or cookie level, this remains in place for all tracking tags that are implemented with Google Tag Manager.
4.5.3. Google Signals
VERBUND has activated Google Signals, an additional service to Google Analytics of Google Ireland Limited (Google Ireland Limited, Google Building Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland). This feature sends aggregated (non-personal) data, such as interests or demographics of Google users who have activated personalised advertisements, to Google Analytics. The data are used by VERBUND for remarketing purposes. Cross-device user behaviour can also be measured. You can find more information about Google Signals at https://support.google.com/analytics/answer/7532985?hl=de.
4.6. Plugins
We use social media and other 3rd-party plugins on our website. To ensure optimal protection of your data, we use the services of Shariff for social media plugins. This program prevents the social media services from tracking your visit on our website, as long as you do not actively interact with the social media plugins. Therefore, no direct contact is established between you as a user of our website and the social media service. Only when you actively click the button or otherwise interact with the plugins is the respective social media service able to process your data. In detail:
4.6.1. Social media plugins used
Facebook: Facebook Inc. (Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland); more detailed information: http://www.facebook.com/policy.php
Twitter: Twitter Inc. (Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland); more detailed information: http://twitter.com/privacy
4.6.2. Google Maps
Map information is provided on this website via the function "Google Maps" of Google Ireland Limited (Google Ireland Limited, Google Building Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland). In the course of using this function, Google also processes data on how this function is used by visitors to our website. You can find more information on how Google uses data at https://www.google.com/intl/de/policies/privacy.